Five settings that cut subscription box cancellations

In this video

• Tactic 1, skip, not quit: subscribers skip the next order or pause and resume from the customer portal. You switch it on in Settings, Customer portal. On every plan, Free included.
• Tactic 2, a failed card is a fix, not a cancel: Curobi retries on day 2, 4 and 7, emails the subscriber in your brand with a secure Shopify link to update the card, and pauses instead of cancelling if every retry fails.
• Tactic 3, change the order, keep the subscription: swap the product, change the quantity or move the next order date, three switches on the same settings page.
• Tactic 4, cancel opens with a choice: a pause or a skip offered before the cancel goes through, and one optional question asking why. Settings, Retention strategy.
• Tactic 5, learn why and follow up: you write the reasons list, every answer lands in Churn Insights, and Curobi sends a cancelled event to Klaviyo so your own follow-up flow starts from there.
• 0% Curobi transaction fees on every plan.

Key moments

1. 0:00Why subscription boxes really get cancelled
2. 0:15Five settings in Curobi that change that
3. 0:1801 Let them skip, not quit
4. 0:3602 Treat a failed card as a fix, not a cancel
5. 1:0003 Let the order change, so the subscription doesn't have to
6. 1:1304 Make cancel open with a choice
7. 1:3205 Learn why they leave, and follow up
8. 1:52Five settings, no developer
9. 2:05Skip and pause are free, the rest start on Starter
10. 2:11Start free on the Shopify App Store